| When will my order be shipped? |
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Click the "My Account/Order Status" link at the top right hand side of our site to check your orders status. |
| May I change quantities or cancel items in my order? |
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Click the "My Account/Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change Quantities/Cancel Order" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. |
| May I track my order? |
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Click the "My Account/Order Status" link at the top right hand side of our site to track your order. |
| My order has not arrived yet. |
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Click the"My Account/Order Status"" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| Missing item in the shipment. |
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Click the "My Account/Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| My product is missing parts. |
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Click the "My Account/Order Status"" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. |
| My product was back ordered. When will it arrive? |
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
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